Return & Refund Policy

Effective Date: July 16, 2025

At Vinzesta, we’re committed to delivering high-quality kitchenware and lifestyle products that meet your expectations. While we strive for perfection, we understand that issues may occasionally arise. This Return & Refund Policy outlines the circumstances under which you can request returns, replacements, or refunds.

1. Return Eligibility

We accept returns under the following conditions:

The product received is damaged, defective, or incorrect.
You contact us within 5 days of receiving your order.
The item is unused, in its original packaging, and includes all accessories or components, if applicable.

We do not accept returns in the following cases:

Change of mind
Incorrect product selection (product dimensions and details are clearly mentioned)
Products used, washed, or tested before return request

2. How to Request a Return

If your order meets the return eligibility:

Email us at 📧 vinzesta0005@gmail.com with:
- Your order number
- A brief reason for return
- Clear photos of the product showing the issue
Our team will review your request and respond within 2 business days.
If approved, we’ll share the return instructions or arrange pickup (available in select pin codes).
You must dispatch the item within 7 days of return approval.

3. Refunds

Once your returned item is received and inspected:

Refunds (if applicable) will be initiated to your original payment method within 5–7 business days.
You’ll receive an email confirmation once the refund is processed.
In some cases, we may offer a replacement instead of a refund, based on product availability and your preference.
Shipping charges are non-refundable unless the return is due to our error.

4. Cancellations

Orders can only be cancelled before dispatch.
Once your order is shipped, it cannot be cancelled.
To cancel an order, email us at vinzesta0005@gmail.com immediately with your order number.

5. Exchanges

We do not offer general product exchanges. However, if you receive a defective or damaged product, we will send a replacement at no extra cost.

6. Contact Us

For any assistance related to returns or refunds:

📧 Email: vinzesta0005@gmail.com
🕒 Support Hours: Monday–Saturday, 10 AM to 6 PM (IST)

Shipping Policy

Effective Date: July 16, 2025

At Vinzesta, we aim to deliver your orders quickly, safely, and reliably. Here’s everything you need to know about our shipping process:

1. Order Processing Time

All orders are processed within 1–3 business days (excluding Sundays & public holidays).
During high-demand periods (sales or new launches), processing time may be slightly extended. You’ll be notified in such cases.

2. Delivery Timeline (Post Dispatch)

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 4–7 business days
Remote/Rural Areas: Up to 10 business days

We use trusted delivery partners like Delhivery, Bluedart, and India Post to ensure wide and safe coverage across India.

3. Order Tracking

Once your order is shipped:

You’ll receive an email with your tracking ID and courier details.
You can track your order on our website under the “Track My Order” section or directly on the courier’s website.
If you don’t receive tracking information within 3 days of ordering, please reach out to us.

4. Address & Delivery Issues

Please ensure accurate delivery details at checkout. We are not responsible for:

Delays due to incorrect or incomplete address
Failed deliveries due to recipient unavailability
Unforeseen events (weather, strikes, etc.)

In case of a failed delivery, the courier may attempt re-delivery or return the package to us.

5. International Shipping

Currently, we only ship within India. International shipping is not available at this time.

6. Need Help with Shipping?